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What to do when you have fire damages

It’s crucial to act quickly to minimize damages from a fire. Fires can spread quickly and property damage will continue to occur until cleanup happens, here are 10 tips for dealing with fire damages.

10 Tips For Dealing With Fire Damages

Plus a Bonus Tip on Dealing With Your Insurance Company

  1. Call A Fire Damage Mitigation Company First Thing

    A fire damage mitigation company works for you, not for your insurance company, and they help you every step along the way to recovery. The fire restoration company will help you with fully documenting your claim, as well as negotiating on your behalf with the insurance company.

    It is important that you hire a fire damage restoration company as soon as possible after a fire has occurred. They will help you file your claim and will quickly repair your damaged property to avoid further acidic corrosive damages. The longer soot sits on finishes, the more it will corrode and causing even more damage.

  2. Contact Your Insurance Company

    Your insurance provider must know that you have a claim from a fire. You can potentially wait until a fire damage restoration company shows up to verify that you do not likely have a $0 value claim, but you need to file a claim with your insurance company as soon as possible.

    At times the insurance company will want to send out their own adjuster. The company you hire to clean up smoke and fire damage will get started immediately and should document damage as they go. The sooner you let the insurance company know what has happened, the sooner you can move your claim along.

    If the fire damage happened to your home, you will need somewhere to go. Your insurance company likely has funds available as a part of your claims process to provide you with safe lodging, and may also provide you with temporary belongings, like clothing, while your property is being salvaged.

  3. Protect Your Health

    Personal Protective Equipment (PPE) is important to help you protect your health and welfare after a fire. Fire leaves a lasting effect on more than just your belongings.

    There are many chemicals and dangerous substances in the air after a fire, you do not want to expose yourself to those toxins any more than necessary. Prevent pets and vulnerable people such as sick, frail, elderly, children from getting anywhere near fire or smoke damaged areas.

    Seek medical help if you or someone you love does experience health problems from being exposed to the fire from smoke, soot, or heat. An abundance of caution is urged, anyone who was part of the fire event should be checked out by a qualified medical professional.

  4. Get a Copy Of The Fire Report Along With Names and Numbers

    At the actual time of the fire cleanup, get the name of the first officer (the first person on the scene) and the name and number of the lead investigator. Sometimes a fire investigation occurs to verify that there is no suspicious cause nor arson involved, it is helpful to get the name and number of the lead investigator to follow up on the case when necessary.

    The fire report is an important document to have when going through the claims process. The fire report notates what happened, what caused the fire, and more. You may need to submit a copy to your insurance company, or to give your adjuster the name and number of the lead investigator.

  5. Limit Movement In and Around the Area

    Moving around in the smoke damaged area, or in an area that a fire just ran through, can cause soot or smoke damage to be fully absorbed into soft surfaces, such as carpets. This causes even further property damage. It is recommended to keep away from damaged areas until your fire restoration team has done whatever possible to mitigate the damage and make it safer to move around and minimize damage.

  6. Record EVERY Damaged Item

    Make sure to document every item that was damaged. Depending upon your agreement with your fire restoration company or private adjuster, these service companies may record damaged items for you. The adjusters for the insurance company will often try to group things together, because it is easier to put a lower price on a group of items than when the items are listed individually. Record EVERY item individually to maximize the damages that are recuperated.

  7. Document All of the Damage

    You can say something was damaged all you want – without some form of proof, to the insurance adjuster it never happened. It is important to take careful photos of every item that you are claiming as lost or damaged as part of your insurance claim. Make sure to take a photo of the item before handling too, this will help in verifying that the item was indeed in a place that was damaged by the fire or the smoke.  A reputable fire restoration contractor can help you with all of this and more. There are also special technologies available on the market like 3D cameras that are very helpful with this step.

    Discuss with your personal adjuster or your fire damage restoration company technicians whether it is okay to throw out any of the smoke or fire damaged items. The insurance company may disagree with the stated damage of certain items. You may need to hold on to them until the insurance company is finished with the claim.

  8. Empty YOUR Refrigerator and Freezer

    If the electricity is out, which it typically will be, find a new place to store your cold food. To prevent mold or mildew from growing inside those appliances, prop open the doors. This step is often neglected in the aftermath of a fire event and can lead to further damage due to rotting foods, lingering odors, and potentially leading to a biohazard waste cleanup too.

  9. Clean The Property Thoroughly

    Many people want to clean the damage themselves and are doing themselves a disservice. It is best to work with professionals who know how to properly clean your items and property after the damage of a fire to prevent further loss.

    Whenever possible a fire damage cleaning professional should be handling the cleaning of the fire and smoke damage for you. Our pros here at Heroes Restoration Inc. handle these types of jobs regularly and can help you through every step to make sure that your home or business gets cleaned thoroughly, safely, and completely.

  10. Save Anything Salvageable

    Some keepsakes or memories may be salvageable. Discuss this with the professionals who are helping you clean up after your fire. Even if you are saving some of your belongings, it may be damaged beyond repair, or it may still be a part of the insurance claim, so discuss this with whomever is helping you deal with the aftermath of the fire event.

  11. Fully Dry Everything and Beware of Mold!

    There is usually a tremendous amount of water that gets inundated within your property after a fire event. When filing smoke and fire insurance claims, water damage is often the reason that things are destroyed outside of the fire itself.

    Make sure that you thoroughly dry, or hire a professional mitigation company to thoroughly dry, anything and everything. The potential danger of not drying your property fully and completely using mold mitigation techniques, is that mold can quickly and catastrophically take over making damages far worse. Make sure you dry everything thoroughly.

  12.  Do Not Use Appliances or Electronics

    You should get your appliances and electronics checked out by a qualified technician before using them after a fire event. The fire, smoke, and soot can change the chemical makeup of your items, which can create a new fire hazard as the electricity can flow in ways not initially intended.


24/7 Emergency Response

Our heroes are available fast for your urgent water removal and water clean up needs 24 hours daily, anytime year round.

On Site Within 1 Hour**

With the quickest response time in Central Virginia, our water remediation experts are there in one hour or less**.


We're Here For You

We work directly with your insurance provider while our water removal experts focus on you and addressing your priorities right away.


Certified Expert Heroes

Our professional certified technicians deliver the very best in expert water mitigation and water remediation solutions quickly restoring your property back to normal.

Fire Damage Cleanup & How We Work

24-Hour Emergency Fire Damage Restoration and Cleanup from Heroes Restoration Inc.
  1. Clear Communication

    We clearly communicate what to expect, how the process will be carried out, and answer all your questions. We want you to be confident in the services we provide.

  2. Fire Damage Containment

    We seal off the fire and smoke-affected areas with zipwalls to prevent damage from spreading throughout the property, causing further damage and corrosion. We remove only the affected items, reducing cost for you by salvaging your property.

  3. Water Removal and Dry Chemical Cleanup

    We remove excess standing water using advanced techniques with commercial-grade equipment and dryers to quickly remove water to prevent further deterioration of your property. Our products are eco-friendly, plant-based, and hospital-grade quality for green cleaning in order to treat water damaged areas. We use dry chemicals to extinguish smoke and fire damaged areas.

  4. Heat and Fire Damage Remediation

    If any reconstruction is needed, we completely restore the area fast often making it better than before.

  5. Smoke & Soot Damage Decontamination

    Smoke and soot are toxic and acidic in nature. We deodorize the smoke infested areas using the highest in HEPA filtration and neutralize soot with a removal film application.

  6. We Leaving Nothing Behind

    Our team disposes of all hazardous, fire-affected materials from the property for you, giving you a peace of mind.

What Sets Heroes Restoration Inc. Apart

  1. We Work For You, Not The Insurance Company

    We do what is right for you with the least disruption as possible and we are not in bed with the insurance companies.

  2. We Care!

    We care about our people, your people, and the (non people) environment. We use eco-friendly cleaners that are safe and effective for a green clean space.

  3. Best In Industry Applications

    We use the most technologically advanced drying and moisture inspection techniques and tools to find ALL of the moisture from fire extinguishment to really dry out your space.

  4. Most Technologically Advanced Equipment

    We use HEPA filters with the highest filtration equipment possible so that the air in your home is as clean and fully deodorized from smoke and soot.

  5. Highly Experienced & Certified Experts

    We are certified in fire damage removal and remediation so everything we do is to ensure the recovery of as much of your property as possible.

  6. We Guarantee Our Work

    We want you to be as confident in our work as we are, which is why we offer 100% satisfaction guaranteed.

24-Hour Emergency Fire Damage Restoration from Heroes Restoration Inc.

Heroes Restoration Inc. Supports Local FireFighters

We work closely with local Central Virginia fire departments after fires are extinguished and it’s safe to help firefighters with fire damage cleanup efforts.

Our Local Fire Department Support Services Include:

  • Full site containment, securing property and scene
  • Emergency board up of windows and doors
  • Establish safe entry for further investigation 
  • Provide emergency power, lighting, and debris removal
24-Hour Emergency Fire Restoration in Virginia Heroes Restoration Inc.

The Cost of Fire Damages

We are always up-front with costs and provide free estimates too! Quickly responding to your needs, we work with any insurance company and bill them directly. Fire and water damage and restoration costs are dependent upon the following:

  • Size of the affected area
  • Amount of damage to contain and remove
  • How much smoke, soot, and water damage exists
  • Effects of heat and smoke damages
  • If any restoration or reconstruction is needed
  • The amount of time that has passed since fire damages occurred

We offer a 1 year guarantee on our work! 

Why Choose
Heroes Restoration Inc.

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts


Clear Communication

Live agents available 24/7 to immediately dispatch help

Eco-Friendly Cleaning

Green 10-Step remediation process

Immediate Response

On-Site within 1 hour**, free estimates

Bill Insurance Directly

Stress-free claims, we work with any insurance company

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts


Clear Communication

Live agents available 24/7 to immediately dispatch help

Immediate Response

On-Site within 1 hour, free estimates

Eco-Friendly Cleaning

Green 10-Step remediation process

Bill Insurance Directly

Stress-free claims, we work with any insurance company

Restoration Services

From Residential to Commercial properties, protect your investment by making Heroes Restoration Inc. your first call to stop property damage and start immediate cleanup.

Mold Testing, Removal, and Clean up Services with Heroes Restoration Inc

Testing & Remediation

Trauma, Unattended Death, Suicide & Homicide Clean up Services with Heroes Restoration Inc

Whole House

Biohazard & Crime Scene Clean up and Disinfection Services with Heroes Restoration Inc

Trauma & Biohazard

Biohazard & Crime Scene Clean up and Disinfection Services with Heroes Restoration Inc


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