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How you should handle water damages

A water restoration or water mitigation company is focused on you versus your insurance company, and will fully advocate on your behalf. Here are reasons why you should contact one of these companies first before contacting your insurance company.

5 Reasons to Call A Water Mitigation Company First
BEFORE Calling Your Insurance Company

  1. Water Mitigation and Water Restoration Companies Works For YOU

    As a third-party contractor, your water restoration company is focused on their client, which is YOU. The insurance company will likely be paying the bill, but the water restoration company is hired by you, the homeowner or business owner.

    This means that at every step of the water mitigation and water removal process, the core focus of your water restoration company should be your happiness and satisfaction. This virtue is held first at Heroes Restoration Inc.

    With the business model of an insurance company, they will typically WANT to find a reason to not pay you for water damages. The less claims an insurance company pays out, the more profits they post.

    Time and again it is smart homeowners that have hired an experienced advocate, working with them and for them, who are able to maximize their insurance claim and recoup as much of their damages as possible versus those that called their insurance company first.

  2. Any Delay Before Cleanup Can Cause Much More Damage

    Water damages can quickly and sometimes catastrophically damage a home or business. Water gets in nooks and crannies, spreading throughout your porous surfaces. Having a water mitigation team on site and starting clean up as quickly as possible is CRUCIAL in making sure that your damages are limited. This will also help in preventing mold damages too.

    By calling a water removal service FIRST you are giving the team the power to begin cleanup and water removal while you are communicating with your insurance company. It can take a long time talking with your insurance company over the phone, to get assigned an adjuster, talking with the adjuster about the hows and when and where and what has occurred, and more – all the while, the water is causing additional damages to your home because it’s not being cleaned up quickly.

    By calling water remediation experts FIRST, you will have a team of experienced professionals on their way to you fast, so cleanup can begin immediately. If you’re in central Virginia, Heroes Restoration Inc. can be on site within 1 hour* to help you on your way to speedy and thorough water removal.

  3. Not Acting Fast May Make YOU Liable For the DamageS

    Many insurance companies have clauses in their contracts stating that if you are not doing your part to take care of your home – including delaying getting things fixed when they can cause damage – you may be liable for the damages caused instead of the insurance company.

    Most homeowners have a fiduciary obligation to do everything they can to mitigate the damage of an event, such as a flood or water damage. And if they haven’t yet, the insurance company may be able to beg off the damages, stating the damages wouldn’t be nearly as bad “if only” the homeowner had acted faster.

    Why put yourself at risk of the insurance company trying to get out of a claim? When you call a water remediation expert first, the technicians are documenting your entire claim and cleaning up the mess while you communicate with the insurance company to get the claims process started.

  4. Zero Dollar Claims

    There is a concept in insurance called a “$0 Dollar Claim.” What this means is that the insurance company has a claim filed on your account, which they determined they do NOT have to pay for. It is a claim for $0.

    The reasons behind a zero dollar claim can be complex. It could be the water damage is too low to get over the deductible threshold. It could be that the insurance company determines that the homeowner didn’t react quickly enough. There are many reasons WHY the zero dollar claim can show up. The insurance company still records it as a black mark on your record, and may raise your premiums because of it.

    By calling a third party water remediation service first, your water cleanup experts can help you determine if you have a claim over the deductible threshold, and can document all the water damages using tools at their ready disposal. Heroes Restoration Inc. has special 3D imaging equipment to create documented proof of your water damages. This enables us to work on your behalf with PROOF that you experienced water damages, which helps the insurance claim process move along on your behalf.

    Don’t allow the insurance company to raise your rates due to a $0 claim. Make sure that you have someone who will FIGHT for you and help you make the right decisions from the beginning.

  5. Calm And Effective Technicians Can Help You In Your Most Trying Time

    Your home just flooded. Your bathtub just leaked everywhere. The entire basement is filled with water.

    These are incredibly stressful moments. Emotions are running in so many different directions, anger, frustration, stress, exasperation, and more.

    It is precisely at these times that you need friendly, capable professionals at your side who are there for YOU and are able to help you remain calm and focused on what will help you the most.

    In Stressful Moments Like Water Damages, You Need a Hero!

    Surely you have seen someone going through a stressful moment? They lean on and depend upon calm people in their lives, the people who always seem to know what to do. This is what we do at Heroes Restoration Inc. We make it our business to be the hero people need in their times of crisis.

    Having been there for so many others going through trying times, we have worked hand-in-hand with homeowners to help them maximize their insurance claim so that they can recover and move on to living their best lives. Call us when you need a hero at 804-410-1800!


24/7 Emergency Response

Our heroes are available fast for your urgent water removal and water clean up needs 24 hours daily, anytime year round.

On Site Within 1 Hour**

With the quickest response time in Central Virginia, our water remediation experts are there in one hour or less**.


We're Here For You

We work directly with your insurance provider while our water removal experts focus on you and addressing your priorities right away.


Certified Expert Heroes

Our professional certified technicians deliver the very best in expert water mitigation and water remediation solutions quickly restoring your property back to normal.

Water Cleanup & How We Work

  1. Clear Communication

    We clearly communicate what will be done, answering any questions you have so you are confident too.

  2. Water Containment

    We seal off the water affected area with plastic sheeting to prevent water damage from traveling further. We remove only affected items salvaging anything we can to reduce cost.

  3. Water Removal

    We remove any excess standing water, using advanced techniques along with commercial grade equipment and dryers to quickly remove water from your interior. 

  4. Water Remediation

    We use sealants to make your space more water resistant and to inhibit mold growth, and can also encapsulate the affected area which will help with musty odor control too – particularly in basements and crawl spaces.

  5. Water Damage Restoration

    If any reconstruction is needed, we completely restore the area fast often making it better than before.

  6. We Leaving Nothing Behind

    Our team will dispose of all hazardous and water affected materials to make this process as easy as possible for you.

What Sets Heroes Restoration Inc. Apart

  1. We Work For You, Not The Insurance Company

    We do what is right for you with the least disruption as possible and are not in bed with the insurance companies.

  2. We Care!

    We care about our people, your people, and the (non people) environment. We use eco-friendly cleaners that are safe and effective for a green clean space.

  3. Best In Industry Applications

    We use the most technologically advanced drying and moisture inspection techniques and tools to find ALL of the moisture and really dry out your space.

  4. Most Technologically Advanced Equipment

    We use HEPA filters with the highest filtration equipment possible so that the air in your home is as clean as possible.

  5. Highly Experienced & Certified Experts

    We are certified in mold removal so everything we do is to minimize microbial growth and keep the area in your home as clean, healthy, and safe as possible.

  6. We Guarantee Our Work

    We want you to be as confident in our work as we are, which is why we offer 100% satisfaction guaranteed.

Free Mold Inspection After Water Damages

Mold isn’t always obvious, our mold professionals use thermal image scanning to test for mold and to locate any water intrusion sources. We give you a free estimate too with easy to understand recommendations for water remediation, water restoration, and mold remediation (if needed) after water damages occur.

The Difference Between Water Mitigation and Water Remediation

Water mitigation is the removal of water from your property to include any damaged furniture and household items, and building materials such as drywall and flooring. We check for structural integrity, then disinfect and completely dry the property with commercial grade equipment for the fastest results. Water remediation involves moisture correction to inhibit further mold growth and property damages. We can apply water proofing to basements and crawl spaces using sealants and encapsulation to further protect your property from any future water intrusions.

What Causes Water Damages?

  • Leaky pipes or fixtures
  • Plumbing issues or overflows
  • Poor drainage or ventalation
  • Humidity and Condensations
  • Septic Backup
  • Cracked foundation
  • Damaged roof and siding
  • Storm disasters and flooding

The Cost of Water Damages

We are always up-front with costs and provide free estimates too! Quickly responding to your needs, we work with any insurance company and bill them directly. Water removal and restoration costs are dependent upon the following:

  • Size of the affected area
  • Amount of damage to contain and remove
  • How much standing water exists
  • If any restoration or reconstruction is needed
  • And if any remediation is needed to prevent future water damages

We offer a 1 year no mold growth guarantee! 

Why Choose
Heroes Restoration Inc.

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts


Clear Communication

Live agents available 24/7 to immediately dispatch help

Eco-Friendly Cleaning

Green 10-Step remediation process

Immediate Response

On-Site within 1 hour**, free estimates

Bill Insurance Directly

Stress-free claims, we work with any insurance company

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts


Clear Communication

Live agents available 24/7 to immediately dispatch help

Immediate Response

On-Site within 1 hour, free estimates

Eco-Friendly Cleaning

Green 10-Step remediation process

Bill Insurance Directly

Stress-free claims, we work with any insurance company

Restoration Services

From Residential to Commercial properties, protect your investment by making Heroes Restoration Inc. your first call to stop property damage and start immediate cleanup.

Mold Testing, Removal, and Clean up Services with Heroes Restoration Inc

Testing & Remediation

Trauma, Unattended Death, Suicide & Homicide Clean up Services with Heroes Restoration Inc

Whole House

Biohazard & Crime Scene Clean up and Disinfection Services with Heroes Restoration Inc

Trauma & Biohazard

Fire Smoke & Soot Cleanup & Restoration Services with Heroes Restoration Inc

Fire, Smoke, & Soot
Cleanup & Restoration

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