We had a neighbor's washing machine overflow and put water in the ceiling. We contacted Heroes and within a few hours they were there to look over our apartment and set-up fans and dehumidifiers. They checked back in with us every few days and were flexible with our schedule when they could come back and check the ceiling condition and eventually remove the equipment. I don't remember all the employees names unfortunately, just one of them named Meagan, but everyone was very helpful and easy to work with!
Had some water issues/damage coming from the upstairs bathroom. This company was the second one I reached out to (after having such a negative experience with a different company) and they were so quick and helpful with rectifying the issue. I can definitely see myself doing business with them again.
Craig and Jackson are top notch!
I would recommend Heroes Restoration to anyone needing water damage clean-up. They were quick to respond to a roof leak which damaged a bedroom ceiling. The service technician was polite and thorough. The drying equipment was installed quickly and was effective in eliminating excess moisture in the attic area as well as the bedroom.
They took my call after hours, provided great information and assistance! Thank you!
Had a flooding issue and David called me right away, came out on a Saturday morning, was punctual, professional, friendly, super helpful/informative and it just was an over all great experience! Will definitely use them again should I need them and will be telling anyone needing a referral about Heroes!
Connor was very knowledgeable and great to work with on my problems. I HIGHLY recommend. Thanks !!
Justin from Heroes Restoration helped me navigate through a very difficult situation. His professionalism and knowledge of the assistance needed was outstanding and he performed the cleanup in a timely manner and as discussed. I would highly recommend this team for any major cleanup tasks.
Technician Brayden did a great job. I would recommend Heroes Restoration.
Timely Professional Easy to do business with. They did a great job, very thankful for their work. Anthony was a great to work with.
Justin and his crew did an amazing job from start to finish. Very professional and made the process easy the whole way. Would definitely recommend and would use hero’s again!
Extremely professional and helpful. I recommend y’all to everyone I know! Thank you so much for your service
Could not have asked for a better experience. Really helped me out in a tough spot with water damage after backed up drains made a mess. No longer!!!
Heroes Restoration came out just a few hours after I called. They opened up the wall so it could dry out and coordinated plumbers to fix the leak. Everything is now ready for repairs, thanks guys!
Justin and Brayden of heroes restoration were Amazing. They arrived on time, prepared and really to work. They took the proper safety precautions while working with tools and explain to me each step of the way as they removed flooring and other items due to water damage. These young men are very dependable reliable and professional. These are the men you need.
Could not have asked for a better experience then what I had with Justin and his crew! Professional, courteous, and on time. Even walked me through when things got hairy. Thanks Heroes!
Justin and Connor came out immediately to help with our water damage. They were kind and professional and willing to answer any and every question.
Justin and his crew were awesome! They took time to explain everything that needed to be done and what that process would look like. They did a great job cleaning up and I would definitely hire them again!! Great job guys!!
Heroes Restoration is amazing. They were able to get out to my property within 2 hours my request and were efficient and easy to work with throughout the whole process. All of the communication was very transparent and they talked to my insurance as well. Definitely recommend!
Heroes took care of everything we needed efficiently, affordably, and thoroughly. Their staff was helpful, friendly and answered all of our questions throughout the process. Thank you!
Justin Higgs at Hero’s Restoration was amazing! Not only was he in our business to give us a quote within two hours of our call, but he also began work immediately so we could keep our customers safe. He was friendly and understanding of our particular needs. He went above and beyond and the service was quite affordable - we were truly impressed!
They were fast to show up and figure out what we needed to fix the problem and then they got it done. Thank you so much! I would recommend them to anyone.
Easy 5 star review. These guys were excellent. Professional, courteous, responsive, effecient and competent. I called a few places for estimates on some water damage I had in a carpeted living room. Heroes were by far the most responsive and helpful. They were able to do the inspection the same day I called (others took 5 days to even come out). Justin was very knowledgeable and thoroughly explained the cleaning process. Also went over the pricing in detail to be sure I understood the quote before any work was started. The price was very fair for the work and value. They were able to start right away. They were very efficient and were in and out in no time. They stayed in touch via cell and text to be sure I was up to date on what was going on. Justin even encouraged me to follow up questions or concerns. I would recommend and use these guys again. Thanks Justin and Heroes for making that process easy.
Justin and Tony were great in getting all the mold out from our condo. Very professional and easy to work with. They installed and removed the equipment in an efficient manner. Definitely will use them again.
HEROES RESTORATION WAS MY HERO! Their name says it all! I give Heroes Restoration a 5/5 stars on my property inspection in regards to mold and locating water sources. My inspection was the most thorough of three bids/vendors onsite. Avi, was fantastic and provided exceptional customer service and his knowledge was unprecedented in the field! He took his time, pointed out all areas of possible water intrusion and noticed sinking floorboards! I had an extraordinarily difficult case and I even found an additional expert that I wouldn't have been able to find without Hereo's referral. This is one company that stands out amongst it's competitors. Family owned and treat you as a part of their extended family. Thank you for helping my family during such a difficult and tragic time.
Heroes stepped in to help after the first mitigation company failed to help us. Responded in the evening, came the next day and started working. Every step of the way they kept me informed. What a great experience compared to the first company. Thank you to all.
Fast, friendly, efficient, affordable! I can't say enough about Heroes Restoration and how they responded to water pouring down from the air handler in the attic to several rooms. Everything was dry and put back in place in under 3 days. Amazing! I would use them for any damages I encounter as well as refer to them family and friends alike! Thank you, Heroes for saving my home!
We called Heroes to help with the water damage after in wall leaky pipes. They came out and went through exactly what they were going to do. We had fans going to dry out the walls, floor and crawl space. Tony came today to remove all the fans and do the final check. In all, Heroes Restoration was a great company and I’m so glad we chose them!
I used this company about a month ago and they were amazing to work with. I had an issue with water coming through my shower and into my closet. I had two different companies do terrible patch jobs before heroes came out and discovered the root of the problem immediately. They were able to repair my tub, tile and the damage in my closet way quicker than I thought. Great prices and they worked with my insurance well. 10/10 would recommend and will use again if needed.
Heroes Restoration, Inc sanitized our building to protect against COVID before the preparation of a Brunswick Stew. The process was thorough and left no unpleasant smell or residue. The additional piece of mind was appreciated.
These gentlemen were beyond professional and had great customer service, they also had very good time management skills, and were very knowledgeable about my issues. As a women they made me feel very comfortable with taking care of my issue which I lacked much knowledge in at all.
Very knowledgeable fast and efficient wore masks entire time in my home
I had a mold issue in my crawlspace. I called Heroes. They were out the next day to take a look and give me an estimate. And was back out a week later to start work. The estimate was reasonable and everyone was very nice and professional. I am very happy with the work them did and would recommend them to anyone..
I sent a message to Heroes through Google and they responded to me right away. We wanted an estimate on water damage. The employee came with 90 minutes and got our estimate done. He was thorough, clear, and efficient. Thank you!
We had a drain issue and Tony Hutchinson came out and was incredibly helpful. He identified the problem and gave us several issues to address. Was very prompt and stayed until after the drain clearing guy left to make sure it was all square. Good not have been more satisfied.Greg and Taffy Williams
I've used Heroes Restoration INC for multiple jobs at commercial locations in VA. Their crew has done a wonderful job with the services performed. This companies prompt response and communication has been very important to get the locations reopened. Our company appreciates you.
I called heroes on the weekend due to a water leak in my ceiling, and they responded that day. When other companies were charging extra fees or unavailable to do an estimate. David came out to inspect the issue, he took pictures and was professional. The gentleman that actually did the mitigation was Sam and he too was professional and went above and beyond to make sure I was satisfied with the process. There was a conflict with the pricing on my invoice, but it was quickly corrected. overall they did a good job.
Tony and team were considerate and thoughtful throughout their work here.
True professional just came to my residence and reviewed the issue and offered advice to fix the problem. Honest professional and offered superb customer service. If I ever have an issue that falls in their arena, I will definitely look to call them. Very impressed!!!
Very professional. David did an excellent job of cleaning up the water and drying out the floors and carpet. He had to move a lot of furniture. Used fans and dehumidifiers for days. Would highly recommend their services.
We want to express our gratitude and thanks to Tony Hutchinson and his colleagues at Heroes Restoration for a job well done. We were particularly impressed by HR’s speed and thoroughness in attending to our water leak. Within minutes of receiving the emergency call, they removed all standing water, damaged flooring and soiled area rugs from our basement. They cleaned and promptly set up dehumidifiers and fans, which remained onsite for 4 days to remove any residual moisture and odor. Once our area rugs were professional cleaned, HR rolled them out and moved our large sectional sofa and coffee tables back into place.We were impressed with the knowledge, skill, and courtesy of everyone who worked on our water damage restoration project and highly recommend Tony and Heroes Restoration without hesitation.Kerry and Matt GreyRichmond, VA
We had a positive experience from the start, not only with the guys that came out to the house but the office manager, Shari, as well. She was extremely thorough and communication was top notch. We felt that this company went above and beyond to ensure we were satisfied customers. Would highly recommend!
Incredible company!! I called them on a Sunday morning for a water damage leak and they had their crew out within the hour. They pulled the flooring up as needed and dried out the damaged area. They were extremely professional and responsive during the entire process. I highly recommend this company!
David Gillett came bo check for possible mold infiltration in the walls. After After checking for any possible ways mold could have enter, he did not find anything, He was very respectful, easy to talk to, and I would recommend him to anyone needing this service.
We had a water leak on our second floor and leaked through to the first floor on a Saturday. Once called the Heroes rep arrived within a few short hours and immediately got to work mitigating damage. They helped us coordinate with insurance making a first time occurance much easier on us. They were professional and friendly at every interaction throughout the process. Very pleased with their performance. Would recommend if you ever need water damage mitigation and repair.
Used Heroes to disinfect and protect our office. The tech arrived on time, was professional and worked cleanly, quickly and thoroughly. The process was exactly as described and left no residue. We would thoroughly recommend them. The overall process was outstanding from start to finish.
Heroes Restoration was very responsive and gave me a gamut of options. The estimate process was not pushy at all, but they were knowledgeable and willing to answer all of my questions...so I felt confident in my decisions. Work is professional, reasonably priced, done on time and for the cost estimated.
David and Matt texted me before arriving and showed up on time with a friendly and professional attitude. I was concerned about water damage and mold from an older leak. They checked for moisture and went into my crawl space to verify there was no damage. I can't express the peace of mind it brought me. If there is ever another water related issue I will definitely call Heroes.
It has been a pleasure to work with Heroes Restoration Inc. Their team leaders were professional and put safety first. I would recommend this company for any services without hesitation.
David and Aron arrived at the exact time they said that they will be at my home. The two inspected my house from top to bottom and side to side. Even though they did not find anything, I will call the company for any problems that may arise in the future. I will also suggest the company to my neighbors, friends and family. David and Aron thank you for the wonderful job and your expertise that you gave me.
Our basement flooded and were in a panic. We called Heroes Restoration, they were quick to respond, took charge of the situation immediately, and fixed us right up. We are super happy with their work, very professional. Highly recommend them!
I'm very satisfied with the work that was performed by Heroes Restoration. We had extensive water intrusion in our finished basement. David was very professional, knowledgeable and explained what needed to be done. They did what they said they would do, when they said they would do it, for the amount that was quoted. I would definitely refer them.
I called Heroes just because I needed a reliable plumber and I figured they would have a good name for me. So they sent me to Carroll Plumbing who dig a great job, everything I needed. Props to Heroes Restoration for their part in a successful experience.
They dried out my van which the sunroof was left open on and had puddles and a moldy smell. They got it completely dry in 2 days. The techs were friendly and helpful. Thank you!
We used them for water damage remediation in our crawl spaces. Highly qualified; very professional. I felt very confident that the scope of work was what was needed to fix our problems - not too much; not too little. They remained in constant communication before and during the work so we knew what to expect, including knowing when we had to be out of the house when chemical treatments were happening. They also remained responsive after the work was completed, providing requested documentation we needed for third parties. Highly recommended!
When my hot water tank began to leak, I called Heroes Restoration. Their tech arrived very quickly, to help and advise. They 'saved the day' - just like a real hero!