24/7 Emergency Response

Privacy Policy

Our Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you complete a web form, subscribe to a newsletter, Use Live Chat or enter information anywhere within our website.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email, or phone inquiries)

How do we protect your credit card information?

An external PCI compliant payment gateway handles all CC transactions. We also use regular Malware Scanning throughout our entire website.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off/disable them within your browser, Some of the features that make our website experience more efficient may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-Party Links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. 
https://support.google.com/adwordspolicy/answer/1316548?hl=en

We may use Google AdSense Advertising on our website from time to time.Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following users can visit our site anonymously.

Where will notice of privacy changes be made?

All privacy changes will be noted on this page with an update date at the bottom of the page.

Where can my stored personal info be changed?

You can change your personal information by sending an email to help@heroesrestoration.com or through our contact form.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII, this may include web site visitors under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at help@heroesrestoration.com or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using this form or via the information below.


Last Edited on 2019-12-30

WHY CHOOSE HEROES RESTORATION INC.

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts

IICRC, IEP, IAQA, OSHA, ICRA certified

Clear Communication

Live agents available 24/7
to immediately dispatch help

Eco-Friendly Cleaning

Green 10-Step remediation process

Immediate Response

On-Site within 1 hour**, free estimates

Bill Insurance Directly

Stress-free claims, we work with any insurance company

Family Owned & Operated

Proudly supporting Richmond VA areas

Best In Industry Experts

IICRC, IEP, IAQA, OSHA, ICRA certified

Clear Communication

Live agents available 24/7
to immediately dispatch help

Eco-Friendly Cleaning

Green 10-Step remediation process

Immediate Response

On-Site within 1 hour**, free estimates

Bill Insurance Directly

Stress-free claims, we work with any insurance company

RESTORATION SERVICES

From Residential to Commercial properties, protect your investment by making Heroes Restoration Inc. your first call to stop property damage and start immediate cleanup.

WATER & FLOOD
MITIGATION

FIRE, SMOKE, & SOOT CLEANUP & RESTORATION

TRAUMA & BIOHAZARD CLEANING

WHOLE HOUSE
DISINFECTION

PROPERTY
BOARD UP

WATER & FLOOD
MITIGATION

FIRE, SMOKE, & SOOT
CLEANUP & RESTORATION

TRAUMA & BIOHAZARD
CLEANING

WHOLE HOUSE
DISINFECTION

PROPERTY
BOARD UP

Break your project into predictable monthly payments.

0% APR financing options available through Hearth †
† 0% Financing Option will include a 0% APR during a promotional period only; the promotional period will vary in length among different offers. After the conclusion of the promotional period, higher APRs will be charged. Please consult the disclosures related to any particular card offer. Hearth is a technology company, which is licensed as a broker as may be required by state law. Hearth does not accept applications for credit, does not make loans, and does not make credit decisions. NMLS ID# 1628533.
We had a neighbor's washing machine overflow and put water in the ceiling. We contacted Heroes and within a few hours they were there to look over our apartment and set-up fans... and dehumidifiers. They checked back in with us every few days and were flexible with our schedule when they could come back and check the ceiling condition and eventually remove the equipment. I don't remember all the employees names unfortunately, just one of them named Meagan, but everyone was very helpful and easy to work with!read more
Matthew Woodward
Matthew Woodward
01:44 18 Aug 22
Chris was great
tolsti1
tolsti1
19:32 12 Aug 22
Had some water issues/damage coming from the upstairs bathroom. This company was the second one I reached out to (after having such a negative experience with a different company)... and they were so quick and helpful with rectifying the issue. I can definitely see myself doing business with them again.read more
Zee Thomas
Zee Thomas
23:57 03 Aug 22
Craig and Jackson are top notch!
Andrew Wallace
Andrew Wallace
12:34 01 Jul 22
I would recommend Heroes Restoration to anyone needing water damage clean-up. They were quick to respond to a roof leak which damaged a bedroom ceiling. The service technician was... polite and thorough. The drying equipment was installed quickly and was effective in eliminating excess moisture in the attic area as well as the bedroom.read more
Jerry Nick
Jerry Nick
13:27 27 Jun 22
They took my call after hours, provided great information and assistance! Thank you!
Stephen Vesely
Stephen Vesely
20:46 14 Jun 22
Had a flooding issue and David called me right away, came out on a Saturday morning, was punctual, professional, friendly, super helpful/informative and it just was an over all... great experience! Will definitely use them again should I need them and will be telling anyone needing a referral about Heroes!read more
konnie ford
konnie ford
15:58 14 May 22
Connor was very knowledgeable and great to work with on my problems. I HIGHLY recommend. Thanks !!
Rebecca Selden
Rebecca Selden
15:35 04 Apr 22
Great response time
Matthew Harrison
Matthew Harrison
19:09 21 Mar 22
Justin from Heroes Restoration helped me navigate through a very difficult situation. His professionalism and knowledge of the assistance needed was outstanding and he performed... the cleanup in a timely manner and as discussed. I would highly recommend this team for any major cleanup tasks.read more
D P
D P
02:00 26 Dec 21
Technician Brayden did a great job. I would recommend Heroes Restoration.
Anne H
Anne H
02:22 18 Dec 21
Timely Professional Easy to do business with. They did a great job, very thankful for their work. Anthony was a great to work with.
kndn 724
kndn 724
20:47 17 Nov 21
Justin and his crew did an amazing job from start to finish. Very professional and made the process easy the whole way. Would definitely recommend and would use hero’s again!
Edvin Rodas
Edvin Rodas
23:16 12 Nov 21
Extremely professional and helpful. I recommend y’all to everyone I know! Thank you so much for your service
sly cooper
sly cooper
17:04 12 Nov 21
Could not have asked for a better experience. Really helped me out in a tough spot with water damage after backed up drains made a mess. No longer!!!
Paul McClimon
Paul McClimon
02:04 11 Nov 21
Heroes Restoration came out just a few hours after I called. They opened up the wall so it could dry out and coordinated plumbers to fix the leak. Everything is now ready for... repairs, thanks guys!read more
Jessica P
Jessica P
21:43 10 Nov 21
Justin and Brayden of heroes restoration were Amazing. They arrived on time, prepared and really to work. They took the proper safety precautions while working with tools and... explain to me each step of the way as they removed flooring and other items due to water damage. These young men are very dependable reliable and professional. These are the men you need.read more
Big Tyme
Big Tyme
13:53 10 Nov 21
Could not have asked for a better experience then what I had with Justin and his crew! Professional, courteous, and on time. Even walked me through when things got hairy. Thanks... Heroes!read more
BRIAN BISHOP
BRIAN BISHOP
16:27 25 Oct 21
Justin and Connor came out immediately to help with our water damage. They were kind and professional and willing to answer any and every question.
Jarrell Chandler
Jarrell Chandler
21:30 13 Oct 21
Justin and his crew were awesome! They took time to explain everything that needed to be done and what that process would look like. They did a great job cleaning up and I would... definitely hire them again!! Great job guys!!read more
Crystal Gaddis
Crystal Gaddis
17:18 27 Sep 21
Heroes Restoration is amazing. They were able to get out to my property within 2 hours my request and were efficient and easy to work with throughout the whole process. All of the... communication was very transparent and they talked to my insurance as well. Definitely recommend!read more
Morgan Mistr
Morgan Mistr
15:21 27 Sep 21
Heroes took care of everything we needed efficiently, affordably, and thoroughly. Their staff was helpful, friendly and answered all of our questions throughout the process. Thank... you!read more
Cait Gritsko
Cait Gritsko
14:09 05 Sep 21
Justin Higgs at Hero’s Restoration was amazing! Not only was he in our business to give us a quote within two hours of our call, but he also began work immediately so we could... keep our customers safe. He was friendly and understanding of our particular needs. He went above and beyond and the service was quite affordable - we were truly impressed!read more
Susan Gross
Susan Gross
01:09 03 Sep 21
They were fast to show up and figure out what we needed to fix the problem and then they got it done. Thank you so much! I would recommend them to anyone.
Hannah Read
Hannah Read
19:29 02 Sep 21
Easy 5 star review. These guys were excellent. Professional, courteous, responsive, effecient and competent. I called a few places for estimates on some water damage I had in a... carpeted living room. Heroes were by far the most responsive and helpful. They were able to do the inspection the same day I called (others took 5 days to even come out). Justin was very knowledgeable and thoroughly explained the cleaning process. Also went over the pricing in detail to be sure I understood the quote before any work was started. The price was very fair for the work and value. They were able to start right away. They were very efficient and were in and out in no time. They stayed in touch via cell and text to be sure I was up to date on what was going on. Justin even encouraged me to follow up questions or concerns. I would recommend and use these guys again. Thanks Justin and Heroes for making that process easy.read more
John Hamilton
John Hamilton
21:16 20 Aug 21
HEROES RESTORATION WAS MY HERO! Their name says it all! I give Heroes Restoration a 5/5 stars on my property inspection in regards to mold and locating water sources. My... inspection was the most thorough of three bids/vendors onsite. Avi, was fantastic and provided exceptional customer service and his knowledge was unprecedented in the field! He took his time, pointed out all areas of possible water intrusion and noticed sinking floorboards! I had an extraordinarily difficult case and I even found an additional expert that I wouldn't have been able to find without Hereo's referral. This is one company that stands out amongst it's competitors. Family owned and treat you as a part of their extended family. Thank you for helping my family during such a difficult and tragic time.read more
MDGS
MDGS
18:58 30 Jun 21
Heroes stepped in to help after the first mitigation company failed to help us. Responded in the evening, came the next day and started working. Every step of the way they kept me... informed. What a great experience compared to the first company. Thank you to all.read more
Katherine Sir
Katherine Sir
22:50 24 Jun 21
Fast, friendly, efficient, affordable! I can't say enough about Heroes Restoration and how they responded to water pouring down from the air handler in the attic to several... rooms. Everything was dry and put back in place in under 3 days. Amazing! I would use them for any damages I encounter as well as refer to them family and friends alike! Thank you, Heroes for saving my home!read more
Shari Burgess
Shari Burgess
14:17 28 May 21
We called Heroes to help with the water damage after in wall leaky pipes. They came out and went through exactly what they were going to do. We had fans going to dry out the... walls, floor and crawl space. Tony came today to remove all the fans and do the final check. In all, Heroes Restoration was a great company and I’m so glad we chose them!read more
Diane
Diane
21:01 03 May 21
I used this company about a month ago and they were amazing to work with. I had an issue with water coming through my shower and into my closet. I had two different companies do... terrible patch jobs before heroes came out and discovered the root of the problem immediately. They were able to repair my tub, tile and the damage in my closet way quicker than I thought. Great prices and they worked with my insurance well. 10/10 would recommend and will use again if needed.read more
Tiffany Martin
Tiffany Martin
00:28 06 Mar 21
Heroes Restoration, Inc sanitized our building to protect against COVID before the preparation of a Brunswick Stew. The process was thorough and left no unpleasant smell or... residue. The additional piece of mind was appreciated.read more
Post Adjutant
Post Adjutant
16:21 03 Mar 21
These gentlemen were beyond professional and had great customer service, they also had very good time management skills, and were very knowledgeable about my issues. As a women... they made me feel very comfortable with taking care of my issue which I lacked much knowledge in at all.read more
Kiarra M
Kiarra M
14:47 25 Feb 21
Very knowledgeable fast and efficient wore masks entire time in my home
Chantal P
Chantal P
22:47 20 Feb 21
I had a mold issue in my crawlspace. I called Heroes. They were out the next day to take a look and give me an estimate. And was back out a week later to start work. The... estimate was reasonable and everyone was very nice and professional. I am very happy with the work them did and would recommend them to anyone..read more
Jodie Tatum
Jodie Tatum
17:14 20 Feb 21
I sent a message to Heroes through Google and they responded to me right away. We wanted an estimate on water damage. The employee came with 90 minutes and got our estimate done.... He was thorough, clear, and efficient. Thank you!read more
Jordan Christensen
Jordan Christensen
21:47 07 Dec 20
We had a drain issue and Tony Hutchinson came out and was incredibly helpful. He identified the problem and gave us several issues to address. Was very prompt and stayed until... after the drain clearing guy left to make sure it was all square. Good not have been more satisfied.Greg and Taffy Williamsread more
Greg Williams
Greg Williams
12:06 07 Dec 20
I've used Heroes Restoration INC for multiple jobs at commercial locations in VA. Their crew has done a wonderful job with the services performed. This companies prompt response... and communication has been very important to get the locations reopened. Our company appreciates you.read more
Erica Collins
Erica Collins
13:29 19 Nov 20
Tony and team were considerate and thoughtful throughout their work here.
Elizabeth Morgan
Elizabeth Morgan
13:55 08 Oct 20
True professional just came to my residence and reviewed the issue and offered advice to fix the problem. Honest professional and offered superb customer service. If I ever have... an issue that falls in their arena, I will definitely look to call them. Very impressed!!!read more
Lemond Adams Jr.
Lemond Adams Jr.
21:43 01 Oct 20
Very professional. David did an excellent job of cleaning up the water and drying out the floors and carpet. He had to move a lot of furniture. Used fans and dehumidifiers for... days. Would highly recommend their services.read more
Jan Cole
Jan Cole
00:06 21 Sep 20
We want to express our gratitude and thanks to Tony Hutchinson and his colleagues at Heroes Restoration for a job well done. We were particularly impressed by HR’s speed and... thoroughness in attending to our water leak. Within minutes of receiving the emergency call, they removed all standing water, damaged flooring and soiled area rugs from our basement. They cleaned and promptly set up dehumidifiers and fans, which remained onsite for 4 days to remove any residual moisture and odor. Once our area rugs were professional cleaned, HR rolled them out and moved our large sectional sofa and coffee tables back into place.We were impressed with the knowledge, skill, and courtesy of everyone who worked on our water damage restoration project and highly recommend Tony and Heroes Restoration without hesitation.Kerry and Matt GreyRichmond, VAread more
Kerry Grey
Kerry Grey
21:35 17 Sep 20
We had a positive experience from the start, not only with the guys that came out to the house but the office manager, Shari, as well. She was extremely thorough and communication... was top notch. We felt that this company went above and beyond to ensure we were satisfied customers. Would highly recommend!read more
Jena Morton
Jena Morton
23:16 18 Aug 20
Incredible company!! I called them on a Sunday morning for a water damage leak and they had their crew out within the hour. They pulled the flooring up as needed and dried out the... damaged area. They were extremely professional and responsive during the entire process. I highly recommend this company!read more
RichmondVAProperties
RichmondVAProperties
17:36 03 Aug 20
David Gillett came bo check for possible mold infiltration in the walls. After After checking for any possible ways mold could have enter, he did not find anything, He was very... respectful, easy to talk to, and I would recommend him to anyone needing this service.read more
Sandra Dee Wright
Sandra Dee Wright
15:02 03 Aug 20
We had a water leak on our second floor and leaked through to the first floor on a Saturday. Once called the Heroes rep arrived within a few short hours and immediately got to... work mitigating damage. They helped us coordinate with insurance making a first time occurance much easier on us. They were professional and friendly at every interaction throughout the process. Very pleased with their performance. Would recommend if you ever need water damage mitigation and repair.read more
Jeffrey McGowan
Jeffrey McGowan
15:00 29 Jul 20
Used Heroes to disinfect and protect our office. The tech arrived on time, was professional and worked cleanly, quickly and thoroughly. The process was exactly as described and... left no residue. We would thoroughly recommend them. The overall process was outstanding from start to finish.read more
Daniel Staffenberg
Daniel Staffenberg
03:10 09 Jul 20
David and Matt texted me before arriving and showed up on time with a friendly and professional attitude. I was concerned about water damage and mold from an older leak. They... checked for moisture and went into my crawl space to verify there was no damage. I can't express the peace of mind it brought me. If there is ever another water related issue I will definitely call Heroes.read more
Josh McPherson
Josh McPherson
13:26 19 Jun 20
It has been a pleasure to work with Heroes Restoration Inc. Their team leaders were professional and put safety first. I would recommend this company for any services without... hesitation.read more
Derek Wright
Derek Wright
15:49 01 Jun 20
David and Aron arrived at the exact time they said that they will be at my home. The two inspected my house from top to bottom and side to side. Even though they did not find... anything, I will call the company for any problems that may arise in the future. I will also suggest the company to my neighbors, friends and family. David and Aron thank you for the wonderful job and your expertise that you gave me.read more
vincent b
vincent b
13:56 06 May 20
Our basement flooded and were in a panic. We called Heroes Restoration, they were quick to respond, took charge of the situation immediately, and fixed us right up. We are super... happy with their work, very professional. Highly recommend them!read more
Harrowgate House
Harrowgate House
12:57 06 May 20
I'm very satisfied with the work that was performed by Heroes Restoration. We had extensive water intrusion in our finished basement. David was very professional, knowledgeable... and explained what needed to be done. They did what they said they would do, when they said they would do it, for the amount that was quoted. I would definitely refer them.read more
Drew Biehler
Drew Biehler
20:47 04 May 20
I called Heroes just because I needed a reliable plumber and I figured they would have a good name for me. So they sent me to Carroll Plumbing who dig a great job, everything I... needed. Props to Heroes Restoration for their part in a successful experience.read more
drewby613
drewby613
18:43 28 Apr 20
They dried out my van which the sunroof was left open on and had puddles and a moldy smell. They got it completely dry in 2 days. The techs were friendly and helpful. Thank you!
Dina G.
Dina G.
18:41 28 Apr 20
We used them for water damage remediation in our crawl spaces. Highly qualified; very professional. I felt very confident that the scope of work was what was needed to fix our... problems - not too much; not too little. They remained in constant communication before and during the work so we knew what to expect, including knowing when we had to be out of the house when chemical treatments were happening. They also remained responsive after the work was completed, providing requested documentation we needed for third parties. Highly recommended!read more
dgrjbr
dgrjbr
01:49 27 Feb 20
When my hot water tank began to leak, I called Heroes Restoration. Their tech arrived very quickly, to help and advise. They 'saved the day' - just like a real hero!
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WHEN DISASTER STRIKES
YOU NEED A HERO

Do You Suspect Water or Leaking In Your Home?​
Heroes Restoration Works With You And Your Insurance Company!​