Resources - Heroes Restoration Inc.

Resources & Tips

Top 5 Reasons To Hire a Professional for Mold Remediation

What to do when you discover mold in your home It’s crucial to act quickly to minimize damages to your health and to anyone else in your...

3 Reasons Why You Should Hire A Qualified Disinfection Expert

What to do when you want to disinfect your home or business Do you want to disinfect your interior from COVID-19? Disinfecting your home...

10 Tips For Dealing With Fire Damages

What to do when you have fire damages It’s crucial to act quickly to minimize damages from a fire. Fires can spread quickly and property...

5 Reasons to Call A Water Mitigation Company First

How you should handle water damages A water restoration or water mitigation company is focused on you versus your insurance company, and...

8 Tips for Water Damage Repairs

What to do when you have water damage It’s crucial to act quickly to minimize damages from a water leak or flood. Bacterial growth begins...

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Google Rating

4.9

Based on 77 reviews

Heroes Restoration Inc.

4.9

konnie ford

15:58 14 May 22

Had a flooding issue and David called me right away, came out on a Saturday morning, was punctual, professional, friendly, super helpful/informative and it just was an over all great experience! Will... definitely use them again should I need them and will be telling anyone needing a referral about Heroes!read more

Rebecca Selden

15:35 04 Apr 22

Connor was very knowledgeable and great to work with on my problems. I HIGHLY recommend. Thanks !!

Matthew Harrison

19:09 21 Mar 22

Great response time

D P

02:00 26 Dec 21

Justin from Heroes Restoration helped me navigate through a very difficult situation. His professionalism and knowledge of the assistance needed was outstanding and he performed the cleanup in a... timely manner and as discussed. I would highly recommend this team for any major cleanup tasks.read more

Anne H

02:22 18 Dec 21

Technician Brayden did a great job. I would recommend Heroes Restoration.

kndn 724

20:47 17 Nov 21

Timely Professional Easy to do business with. They did a great job, very thankful for their work. Anthony was a great to work with.

Edvin Rodas

23:16 12 Nov 21

Justin and his crew did an amazing job from start to finish. Very professional and made the process easy the whole way. Would definitely recommend and would use hero’s again!

sly cooper

17:04 12 Nov 21

Extremely professional and helpful. I recommend y’all to everyone I know! Thank you so much for your service

Paul McClimon

02:04 11 Nov 21

Could not have asked for a better experience. Really helped me out in a tough spot with water damage after backed up drains made a mess. No longer!!!

Chris Ketcham

01:20 11 Nov 21

Knowledgeable staff who are able to answer questions clearly and concisely.

Jessica P

21:43 10 Nov 21

Heroes Restoration came out just a few hours after I called. They opened up the wall so it could dry out and coordinated plumbers to fix the leak. Everything is now ready for repairs, thanks guys!

Big Tyme

13:53 10 Nov 21

Justin and Brayden of heroes restoration were Amazing. They arrived on time, prepared and really to work. They took the proper safety precautions while working with tools and explain to me each... step of the way as they removed flooring and other items due to water damage. These young men are very dependable reliable and professional. These are the men you need.read more

BRIAN BISHOP

16:27 25 Oct 21

Could not have asked for a better experience then what I had with Justin and his crew! Professional, courteous, and on time. Even walked me through when things got hairy. Thanks Heroes!

Jarrell Chandler

21:30 13 Oct 21

Justin and Connor came out immediately to help with our water damage. They were kind and professional and willing to answer any and every question.

Crystal Gaddis

17:18 27 Sep 21

Justin and his crew were awesome! They took time to explain everything that needed to be done and what that process would look like. They did a great job cleaning up and I would definitely hire them... again!! Great job guys!!read more

Morgan Mistr

15:21 27 Sep 21

Heroes Restoration is amazing. They were able to get out to my property within 2 hours my request and were efficient and easy to work with throughout the whole process. All of the communication was... very transparent and they talked to my insurance as well. Definitely recommend!read more

Cait Gritsko

14:09 05 Sep 21

Heroes took care of everything we needed efficiently, affordably, and thoroughly. Their staff was helpful, friendly and answered all of our questions throughout the process. Thank you!

Susan Gross

01:09 03 Sep 21

Justin Higgs at Hero’s Restoration was amazing! Not only was he in our business to give us a quote within two hours of our call, but he also began work immediately so we could keep our customers... safe. He was friendly and understanding of our particular needs. He went above and beyond and the service was quite affordable - we were truly impressed!read more

Hannah Read

19:29 02 Sep 21

They were fast to show up and figure out what we needed to fix the problem and then they got it done. Thank you so much! I would recommend them to anyone.

John Hamilton

21:16 20 Aug 21

Easy 5 star review. These guys were excellent. Professional, courteous, responsive, effecient and competent. I called a few places for estimates on some water damage I had in a carpeted living room.... Heroes were by far the most responsive and helpful. They were able to do the inspection the same day I called (others took 5 days to even come out). Justin was very knowledgeable and thoroughly explained the cleaning process. Also went over the pricing in detail to be sure I understood the quote before any work was started. The price was very fair for the work and value. They were able to start right away. They were very efficient and were in and out in no time. They stayed in touch via cell and text to be sure I was up to date on what was going on. Justin even encouraged me to follow up questions or concerns. I would recommend and use these guys again. Thanks Justin and Heroes for making that process easy.read more

MDGS

18:58 30 Jun 21

HEROES RESTORATION WAS MY HERO! Their name says it all! I give Heroes Restoration a 5/5 stars on my property inspection in regards to mold and locating water sources. My inspection was the most... thorough of three bids/vendors onsite. Avi, was fantastic and provided exceptional customer service and his knowledge was unprecedented in the field! He took his time, pointed out all areas of possible water intrusion and noticed sinking floorboards! I had an extraordinarily difficult case and I even found an additional expert that I wouldn't have been able to find without Hereo's referral. This is one company that stands out amongst it's competitors. Family owned and treat you as a part of their extended family. Thank you for helping my family during such a difficult and tragic time.read more

Katherine Sir

22:50 24 Jun 21

Heroes stepped in to help after the first mitigation company failed to help us. Responded in the evening, came the next day and started working. Every step of the way they kept me informed. What a... great experience compared to the first company. Thank you to all.read more

Shari Burgess

14:17 28 May 21

Fast, friendly, efficient, affordable! I can't say enough about Heroes Restoration and how they responded to water pouring down from the air handler in the attic to several rooms. Everything was... dry and put back in place in under 3 days. Amazing! I would use them for any damages I encounter as well as refer to them family and friends alike! Thank you, Heroes for saving my home!read more

Diane

21:01 03 May 21

We called Heroes to help with the water damage after in wall leaky pipes. They came out and went through exactly what they were going to do. We had fans going to dry out the walls, floor and crawl... space. Tony came today to remove all the fans and do the final check. In all, Heroes Restoration was a great company and I’m so glad we chose them!read more

Tiffany Martin

00:28 06 Mar 21

I used this company about a month ago and they were amazing to work with. I had an issue with water coming through my shower and into my closet. I had two different companies do terrible patch jobs... before heroes came out and discovered the root of the problem immediately. They were able to repair my tub, tile and the damage in my closet way quicker than I thought. Great prices and they worked with my insurance well. 10/10 would recommend and will use again if needed.read more

Post Adjutant

16:21 03 Mar 21

Heroes Restoration, Inc sanitized our building to protect against COVID before the preparation of a Brunswick Stew. The process was thorough and left no unpleasant smell or residue. The additional... piece of mind was appreciated.read more

Kiarra M

14:47 25 Feb 21

These gentlemen were beyond professional and had great customer service, they also had very good time management skills, and were very knowledgeable about my issues. As a women they made me feel ... very comfortable with taking care of my issue which I lacked much knowledge in at all.read more

Chantal P

22:47 20 Feb 21

Very knowledgeable fast and efficient wore masks entire time in my home

Jodie Tatum

17:14 20 Feb 21

I had a mold issue in my crawlspace. I called Heroes. They were out the next day to take a look and give me an estimate. And was back out a week later to start work. The estimate was reasonable and... everyone was very nice and professional. I am very happy with the work them did and would recommend them to anyone..read more

Jordan Christensen

21:47 07 Dec 20

I sent a message to Heroes through Google and they responded to me right away. We wanted an estimate on water damage. The employee came with 90 minutes and got our estimate done. He was thorough,... clear, and efficient. Thank you!read more

Greg Williams

12:06 07 Dec 20

We had a drain issue and Tony Hutchinson came out and was incredibly helpful. He identified the problem and gave us several issues to address. Was very prompt and stayed until after the drain... clearing guy left to make sure it was all square. Good not have been more satisfied.Greg and Taffy Williamsread more

Erica Collins

13:29 19 Nov 20

I've used Heroes Restoration INC for multiple jobs at commercial locations in VA. Their crew has done a wonderful job with the services performed. This companies prompt response and communication has... been very important to get the locations reopened. Our company appreciates you.read more

Elizabeth Morgan

13:55 08 Oct 20

Tony and team were considerate and thoughtful throughout their work here.

Lemond Adams Jr.

21:43 01 Oct 20

True professional just came to my residence and reviewed the issue and offered advice to fix the problem. Honest professional and offered superb customer service. If I ever have an issue that falls... in their arena, I will definitely look to call them. Very impressed!!!read more

Jan Cole

00:06 21 Sep 20

Very professional. David did an excellent job of cleaning up the water and drying out the floors and carpet. He had to move a lot of furniture. Used fans and dehumidifiers for days. Would highly... recommend their services.read more

Kerry Grey

21:35 17 Sep 20

We want to express our gratitude and thanks to Tony Hutchinson and his colleagues at Heroes Restoration for a job well done. We were particularly impressed by HR’s speed and thoroughness in... attending to our water leak. Within minutes of receiving the emergency call, they removed all standing water, damaged flooring and soiled area rugs from our basement. They cleaned and promptly set up dehumidifiers and fans, which remained onsite for 4 days to remove any residual moisture and odor. Once our area rugs were professional cleaned, HR rolled them out and moved our large sectional sofa and coffee tables back into place.We were impressed with the knowledge, skill, and courtesy of everyone who worked on our water damage restoration project and highly recommend Tony and Heroes Restoration without hesitation.Kerry and Matt GreyRichmond, VAread more

Jena Morton

23:16 18 Aug 20

We had a positive experience from the start, not only with the guys that came out to the house but the office manager, Shari, as well. She was extremely thorough and communication was top notch. We... felt that this company went above and beyond to ensure we were satisfied customers. Would highly recommend!read more

RichmondVAProperties

17:36 03 Aug 20

Incredible company!! I called them on a Sunday morning for a water damage leak and they had their crew out within the hour. They pulled the flooring up as needed and dried out the damaged area. They... were extremely professional and responsive during the entire process. I highly recommend this company!read more

Sandra Dee Wright

15:02 03 Aug 20

David Gillett came bo check for possible mold infiltration in the walls. After After checking for any possible ways mold could have enter, he did not find anything, He was very respectful, easy to... talk to, and I would recommend him to anyone needing this service.read more

Jeffrey McGowan

15:00 29 Jul 20

We had a water leak on our second floor and leaked through to the first floor on a Saturday. Once called the Heroes rep arrived within a few short hours and immediately got to work mitigating damage.... They helped us coordinate with insurance making a first time occurance much easier on us. They were professional and friendly at every interaction throughout the process. Very pleased with their performance. Would recommend if you ever need water damage mitigation and repair.read more

Daniel Staffenberg

03:10 09 Jul 20

Used Heroes to disinfect and protect our office. The tech arrived on time, was professional and worked cleanly, quickly and thoroughly. The process was exactly as described and left no residue. We... would thoroughly recommend them. The overall process was outstanding from start to finish.read more

Josh McPherson

13:26 19 Jun 20

David and Matt texted me before arriving and showed up on time with a friendly and professional attitude. I was concerned about water damage and mold from an older leak. They checked for moisture... and went into my crawl space to verify there was no damage. I can't express the peace of mind it brought me. If there is ever another water related issue I will definitely call Heroes.read more

Derek Wright

15:49 01 Jun 20

It has been a pleasure to work with Heroes Restoration Inc. Their team leaders were professional and put safety first. I would recommend this company for any services without hesitation.

vincent b

13:56 06 May 20

David and Aron arrived at the exact time they said that they will be at my home. The two inspected my house from top to bottom and side to side. Even though they did not find anything, I will call... the company for any problems that may arise in the future. I will also suggest the company to my neighbors, friends and family. David and Aron thank you for the wonderful job and your expertise that you gave me.read more

Harrowgate House

12:57 06 May 20

Our basement flooded and were in a panic. We called Heroes Restoration, they were quick to respond, took charge of the situation immediately, and fixed us right up. We are super happy with their... work, very professional. Highly recommend them!read more

Drew Biehler

20:47 04 May 20

I'm very satisfied with the work that was performed by Heroes Restoration. We had extensive water intrusion in our finished basement. David was very professional, knowledgeable and explained what... needed to be done. They did what they said they would do, when they said they would do it, for the amount that was quoted. I would definitely refer them.read more

drewby613

18:43 28 Apr 20

I called Heroes just because I needed a reliable plumber and I figured they would have a good name for me. So they sent me to Carroll Plumbing who dig a great job, everything I needed. Props to... Heroes Restoration for their part in a successful experience.read more

Dina G.

18:41 28 Apr 20

They dried out my van which the sunroof was left open on and had puddles and a moldy smell. They got it completely dry in 2 days. The techs were friendly and helpful. Thank you!

dgrjbr

01:49 27 Feb 20

We used them for water damage remediation in our crawl spaces. Highly qualified; very professional. I felt very confident that the scope of work was what was needed to fix our problems - not too... much; not too little. They remained in constant communication before and during the work so we knew what to expect, including knowing when we had to be out of the house when chemical treatments were happening. They also remained responsive after the work was completed, providing requested documentation we needed for third parties. Highly recommended!read more

Keith and Sarah Rakofsky

14:04 21 Feb 20

When my hot water tank began to leak, I called Heroes Restoration. Their tech arrived very quickly, to help and advise. They 'saved the day' - just like a real hero!

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Water Damage Restoration Richmond, VA

24/7 Immediate Dispatch

24/7 Immediate Dispatch

24/7 Immediate Dispatch

Resources & Tips

Top 5 Reasons To Hire a Professional for Mold Remediation

3 Reasons Why You Should Hire A Qualified Disinfection Expert

10 Tips For Dealing With Fire Damages

5 Reasons to Call A Water Mitigation Company First

8 Tips for Water Damage Repairs

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